Telegram bot

The Telegram card connects your own Telegram bot to your agents. Write to the bot from your phone, and the message reaches the agents connected to the card by an arrow. They can answer you back in the same chat.

1/4Your bot is connected. Someone writes to it — the card asks whether this chat may talk to your agents.

It runs from your computer — no server to set up.

Set it up

Create a bot

In Telegram, open @BotFather (the card has a button for it), send /newbot and pick a name. BotFather replies with a token.

Paste the token

Add a Telegram card, paste the token and press Connect.

Write to your bot, then press Allow

Send /start to your bot. The card shows the chat under “Wants to talk to your agents” — press Allow.

Only chats you Allow ever reach your agents. Anyone else who finds your bot is ignored.

Get told in Telegram

Tell me in Telegram when a connected agent finishes or needs input sends a message to every allowed chat — so you can leave your desk and still know when to come back.

You can also type messages as the bot right in the card, and choose which connected agent receives them.